Privacy Policy

General privacy principles at Kaleske

User privacy is a core principle for Kaleske. We aim to collect only information needed to provide services, support users and improve the platform.

Use of the platform means some information may be processed within the scope of this policy.

We believe that users' trust is built when their privacy is managed with transparency, accuracy and respect. For this reason, we try to make the processes related to users' information as clear, understandable and based on the actual needs of the service as possible.

What information may be collected

Depending on how the user uses Kaleske, information such as name, phone number, email, travel details, booking information and submitted documents may be collected.

Some technical data such as device, browser, visit time and page usage patterns may also be logged for service improvement and security.

Also, part of the technical data may be recorded automatically; such as general information about device, browser, visit time, page usage patterns, public URLs or similar analytical data. The purpose of this type of data is to better understand the performance of the service, to analyze the overall behavior of users to improve the user experience and to increase the technical quality of the platform, not to unnecessarily enter into people's privacy.

How user information is used

User information is used for request registration, follow-up, support response, service coordination, quality improvement, analytics, essential communication and platform security.

The use of information is limited to legitimate purposes related to Kaleske services.

Also, general analytical and behavioral data may be used to identify technical problems, improve the structure of the pages, improve the user experience, evaluate the efficiency of different parts of the website and make better decisions about the development of the service. In this context, Kaleske tries to use data on a proportionate and controlled level.

Sharing information with third parties

Kaleske does not share user information outside the service framework without a clear reason.

When needed to execute a service, limited relevant information may be shared with operational partners or service providers.

In cases where technical services or analytical and infrastructure tools are used, part of the data may be processed within the framework of the performance of the same tools. Kaleske tries to consider security and privacy considerations as much as possible in choosing these tools.

Data storage and security

Kaleske uses reasonable technical, operational and managerial measures to protect user information.

Information is retained only as long as needed for service delivery, support, analytics, operational obligations or legal requirements.

We try to keep access to user data as limited as possible to those who have a practical need for that information to perform their specified responsibilities. This restriction is part of Kalsake's approach in maintaining confidentiality and reducing the risk of unnecessary access.

User rights regarding personal information

Users may request correction, completion or update of their registered information where possible.

Requests related to deletion or limitation of data are reviewed according to service status and operational requirements.

If there is a question, ambiguity or request related to privacy, the user can use the official communication channels of the carriage to raise the issue so that the necessary investigation can be done within the framework of the platform's facilities and policies.

Privacy policy updates

This privacy policy may be updated as services, technical features, operational needs or legal requirements change.

Users should review the latest published version when using Kaleske services.