Refund and Cancellation Terms

Refund and cancellation overview

Refund and cancellation conditions depend on service type, request time, operator rules and partner terms.

Kaleske reviews each request based on the real booking conditions and available documentation.

For this reason, the user's registration of a cancellation request alone does not automatically guarantee a full or immediate refund. Each request must first be reviewed within the framework of the same service and the final result will be announced based on the relevant executive criteria.

How to submit a cancellation request

Users must submit cancellation or refund requests through official Kaleske support and communication channels.

Incomplete or unclear requests may be delayed or may not be traceable.

Booking details, contact information and required explanations should be provided accurately.

Factors affecting refund amount

The refund amount may be affected by service type, remaining time, processed costs, operator policies, non-refundable portions, capacity status and operational commitments.

Requests closer to service time may involve higher deductions or may not be refundable.

Also, in cases where the refund is reviewed due to an executive problem, the impossibility of providing the service, a limitation caused by the provider, or events beyond normal control, the final result may be different based on the type of event, the available documents, and the executive policy of the same service.

Refund timing and method

If approved, refunds are processed through the relevant financial and operational procedures.

Timing may vary based on payment method, partner response, banking procedures and settlement mechanisms.

If required, the refund may be made in the same manner as the original payment was made, or another method of settlement may be considered within the applicable and agreed upon framework. This issue will be reviewed depending on the type of service, payment method and implementation conditions.

Cases that may not be refundable

Some requests may not be refundable for operational, timing or contractual reasons.

Examples include bookings very close to departure, services already processed or consumed, no-show without notice, or partner rules that do not allow refunds.

In certain cases, if there is evidence of abuse, false application registration, attempts to bypass official processes or providing false information during the cancellation process, Karske can stop reviewing the application or announce a different result based on the circumstances.

Changing a booking instead of full cancellation

In some cases, changing the date, correcting details or applying limited modifications may be possible instead of full cancellation.

This depends on service type, remaining time, capacity and operator conditions.

Final review framework

Kaleske reviews refund and cancellation requests fairly and transparently, but travel services do not always produce the same outcome.

Users should contact official support as soon as plans change so the request can be reviewed more accurately.